Retell AI is a comprehensive, AI-native platform designed to build, test, and deploy ultra-realistic AI voice agents for phone calls, SMS, and chatbots. It is built to automate customer support, lead qualification, and appointment scheduling with a response latency as low as ~500-600ms.
Retell AI is an end-to-end conversational platform that allows businesses to build, test, and deploy ultra-realistic AI voice, SMS, and chat agents. Designed to automate customer support, lead qualification, and appointment scheduling, it provides near-instant response times and integrates deeply with existing workflows.
Core Capabilities:
- Omnichannel Communication: Orchestrates automated conversations across voice calls (inbound/outbound), SMS, and web chatbots.
- Ultra-low Latency: Employs proprietary turn-taking models to deliver industry-leading responsiveness (around 600–800ms), allowing the AI to naturally interrupt, listen, and speak just like a human.
- Custom Functions: Supports API function calling, allowing AI agents to query databases, check inventory, or schedule appointments in
real time.
- Conversation Flow Control: Provides structured conversation flows that act like intelligent Interactive Voice Response (IVR), helping prevent AI hallucinations and guiding callers through complex operations.
- Deep CRM Integration: Offers native integrations with platforms like HubSpot, letting agents access CRM data to trigger context-aware outbound calls and update lead statuses.
Key Benefits:
- Cost Reduction: Businesses report up to an 80% reduction in call handling costs by eliminating hold times and automating tier-1 administrative support.
- 24/7 Availability: Agents operate continuously without queues or breaks, offering reliable, instant service.
- Analytics & Security: Includes detailed post-call sentiment analysis, robust performance metrics, and automatic PII (Personally Identifiable Information) redaction.
Go live in minutes with $10 in free credits. Full platform access, no commitments. Just build, test, and pay as you scale.
Purpose-built for organizations that demand higher reliability, tighter compliance, and dedicated support, with volume pricing that scales as you grow.
