Company Information

Product Information

BotSpace is an AI-first customer engagement and marketing platform built specifically for e-commerce. It enables brands to automate 24/7 customer support, recover abandoned carts, and drive sales across channels like WhatsApp, Instagram, and voice calls.

Core Features:

- "Rex" AI Agent: An advanced AI co-pilot that manages frontline support, answers routine queries, qualifies leads, and maintains brand tone without human intervention.

- Shared Team Inbox: A unified, collaborative dashboard where multiple team members can manage, view, and respond to customer interactions seamlessly.

- E-Commerce Workflows: Pre-built, automated sequences for abandoned cart recovery, COD (Cash on Delivery) to prepaid conversion, and transactional updates.

- In-Chat Commerce: Allows businesses to showcase products via catalogs and collect secure payments directly within the chat window.

- Broadcasting & Campaigns: Provides robust tools for targeted bulk messaging, automated drip campaigns, and contact segmentation.


Key Benefits:

- Unified Conversations: Manages your entire customer conversation history in one place, minimizing the need for multiple disparate apps.

- Sales Conversion: Proactively nurtures leads and guides buyers through the sales funnel with personalized, trigger-based communication.

- Cost & Time Reduction: Drastically lowers frontline support costs by handling over 60% of routine inquiries automatically.

Integrations & Platforms:

- E-commerce: Direct, plug-and-play integrations with platforms like Shopify.

- Business Tools: Connects with external tools like HubSpot, ActiveCampaign, and Zapier to sync customer data.

- Messaging API: Built officially on the WhatsApp Business API and approved for Instagram.