CloudTalk is an AI-powered call center and business calling platform with built-in AI voice agent solution for sales and support teams. AI voice agents and human reps work from the same phone system, with the same numbers, the same routing, and the same CRM sync. On inbound, an AI Receptionist answers every call, handles FAQs from your own documents, books meetings, and routes by intent to the right person. On outbound, AI agents run qualification, reminders, and follow-up campaigns around the clock, while the Power and Parallel Dialers put reps in front of more live conversations per shift. Conversation intelligence transcribes, summarizes, and scores calls automatically, and logs them to HubSpot, Salesforce, Pipedrive, Zoho, or any of 100+ integrations without anyone typing a note. CloudTalk provides local, mobile, and toll-free numbers in more than 160 countries, running on multiple carriers with redundant global servers and 99.999% platform uptime. AI agents and human queues sit inside the same drag-and-drop call flows, so teams can shift work between AI and people as volume changes, without adding a second vendor or rebuilding their routing.
What CloudTalk is
CloudTalk is a cloud-based call center and business calling platform where AI voice agents and human agents run on the same telephony system. CloudTalk built the telephony layer first, covering numbers, routing, call quality, and CRM integrations, then embedded AI directly into that layer. Teams decide how much of each workflow is AI-led and how much is human-led, and can change that mix without switching vendors.
AI voice agents
CloudTalk offers two kinds of AI voice agent. The AI Receptionist answers every inbound call instantly, captures the caller's name and intent, answers FAQs from documents you upload, books meetings into
your calendar, and routes or escalates to the right person. It requires no code and is configured in minutes. The AI Specialist owns a defined workflow end to end, inbound or outbound. It reads and writes to your systems over API, personalizes each outbound call with live CRM data, and transfers to a human with full conversation context when a person is genuinely needed.
Both handle multiple languages on the same line and detect the caller's language automatically.
Outbound calling for human reps
CloudTalk's Power Dialer works through call lists automatically, with voicemail detection, call scripts, and automatic logging. The Parallel Dialer places several calls at once so reps spend their time in live conversations instead of listening to ring tones. Every call, disposition, and note syncs to the CRM without manual entry.
Inbound routing and call flows
CloudTalk includes a drag-and-drop Call Flow Designer, smart IVR and call menus, skill-based routing, condition-based routing, VIP queues, business-hours rules, and automated callbacks. AI agents sit inside the same call flows as human queues rather than running as a separate channel.
Conversation intelligence
CloudTalk transcribes, summarizes, and scores calls automatically, and surfaces sentiment, key topics, talk ratios, and action items. Managers get live coaching tools including listen, whisper, and barge, plus post-call dashboards and recordings for QA review.
Global coverage and reliability
CloudTalk provides local, mobile, and toll-free numbers in more than 160 countries, running on multiple carriers with redundant global servers and 99.999% platform uptime.
Integrations
CloudTalk has more than 100 built-in integrations, including HubSpot (certified), Salesforce, Pipedrive, Zoho CRM, Microsoft Dynamics 365, Close, Kommo, Zendesk, Intercom, Freshdesk, Help Scout, Salesloft, Outreach, Gong, Microsoft Teams, Shopify, Zapier, and Make. An open API and webhooks cover anything not on the list.
Who CloudTalk is for
CloudTalk fits outbound sales teams of roughly 5 to 50 reps running HubSpot, Salesforce, or Pipedrive; high-volume B2C outreach teams and BPOs in insurance, real estate, and education; customer support and CX teams handling inbound queues; and international SMBs that need local numbers across several markets from one vendor.
Deployment and setup
The AI Receptionist is self-serve and configured in minutes: upload your company information or a document, pick a voice and language, and connect it to a number. AI Specialist workflows that read and write to internal systems over API typically take one to two weeks to design and map. Setting up numbers, call flows, and CRM integration on the human side requires no engineering work.
Entry plan, and a full business phone system with routing built in. Billed annually at $25 per user per month, or $34 per user per month billed monthly. Minimum 1 user.
Adds workflow automation, advanced analytics, and Salesforce integration. Billed annually at $29 per user per month, or $39 per user per month billed monthly. Minimum 1 user. Includes unlimited domestic calling in most regions, subject to fair use. Optional add-ons: AI Conversation Intelligence at $9 per user per month, Power Dialer at $15 per user per month, Parallel Dialer at $39 per user per month.
For high-volume and multi-country calling teams. Billed annually at $49 per user per month, or $69 per user per month billed monthly. Minimum 3 users. Includes the Power Dialer at no extra cost.
Free AI voice agent tier. Answers inbound calls around the clock, handles FAQs from documents you upload, collects caller details, and routes by intent. Includes 50 free minutes; additional minutes are bought self-serve. No code required and configured in minutes.
AI voice agent that owns a defined workflow end to end, inbound or outbound. Reads and writes to your systems over API, personalises each outbound call with live CRM data, and transfers to a human with full conversation context. Includes 1,000 minutes per month.
Volume tier for organisations running above 10,000 AI voice agent minutes per month. Starting rate $0.15 per minute with volume discounts, custom minute packages, and bespoke workflow mapping.
