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Tidio

Tidio is an AI-powered customer service platform that unifies live chat, help desk ticketing, and conversational AI into one workspace. It helps businesses automate up to 67% of repetitive support queries using their trustworthy AI agent, Lyro, and visual chatbot flows.

Company Information

Product Information

Tidio is an all-in-one customer service platform that combines live chat, help desk ticketing, rule-based chatbots, and conversational AI agents into a single interface. It is specifically designed to help businesses automate routine conversations and scale support without losing a human touch.

Core Features:

- Lyro AI Agent: An advanced conversational AI that resolves up to 67% of everyday customer queries (e.g., tracking orders, return policies) by pulling directly from your verified website knowledge base or FAQs.

- Unified Inbox: A centralized dashboard that gathers all customer communications—including live chat, email, Facebook Messenger, Instagram, and WhatsApp—into one place.

- Chatbot Flows: A visual, drag-and-drop builder that allows you to create rule-based automated responses, collect leads, offer discounts, and recover abandoned carts without any coding skills.

- Tidio AI Copilot: A suite of built-in tools for live human agents that assists with rewriting, elaborating, shortening text, and summarizing lengthy email threads.


Who is it For?

Tidio is primarily used by small-to-medium-sized businesses (SMBs) and e-commerce stores (such as those on Shopify, WooCommerce, and BigCommerce) looking to improve response times, manage support scaling, and drive conversions.

Tidio Specifications

Business Performance
Company Details

Tidio

Tidio LLC1301 Sansome Street, 2nd FloorSan Francisco, CA 94111
Categories
Customer Service Communications AI Chatbot
Language
Language & Business
Language Support English
Business Type SaaS (Software as a Service), Customer Experience (CX) software
Headquarters Location 1301 Sansome Street, 2nd Floor, San Francisco, CA 94111
Integrations
Shopify
WooCommerce
HubSpot
Salesforce
Zoho CRM
Zendesk & Intercom
Agile CRM
Support
support@tidio.net
Social Connect

Services and Focus

Client Focus

Industry Focus

Key Features of Tidio

  • Lyro AI Agent:
  • Visual Chatbot Builder
  • Unified Multi-Channel Inbox
  • Visitor Tracking & Analytics
  • E-Commerce Integrations
  • Pre-Built Automation Templates

Tidio Video

Tidio Pricing

Starter
$ 24.17/mo

Handle all customer conversations in one tool. Reply faster with smarter features.

  • 50 Lyro AI Agent conversations (one-off)
  • 100 Flows visitors reached
  • Live chat & Ticketing
  • Live visitors list
  • Operating hours
  • Basic analytics
  • Live chat channels
7-day free trial
Growth
$ 49.17/mo

Deliver faster replies with smart automation and seamless collaboration.

  • Advanced analytics
  • User permissions
  • Automatic chat assignment
  • Automatic reply
  • Live typing preview
  • Viewed pages history
  • Macros
7-day free trial
Plus
$ 749/mo

Supercharge your team with custom limits and dedicated CSM support.

  • Departments
  • Multiproject
  • Custom branding
  • Ticketing automations
  • Live chat support
  • Dedicated Success Manager
  • OpenAPI
  • Custom limits
  • Custom number of seats
  • Larger attachments
Contact sales
Premium

Partner with our team for guaranteed ongoing AI deployment, expert insights, and custom solutions at volume.

  • From 3 000 Lyro AI conversations
  • Guaranteed 50% Lyro AI resolution rate
  • Pay-per-resolution billing
  • Mobile SDK
  • AI insights & CSAT
  • Super admin role
  • Custom analytics
  • Advanced Copilot
  • Lyro AI as a managed service
  • Slack support
  • Compliance
  • SSO
Contact sales

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Frequently Asked Questions

Tidio is an all-in-one AI customer support software suite comprising a help desk, chatbot automation flows, an AI agent, live chat, and lead generation features. Tidio allows for seamless integration with websites, social media accounts, email, and other marketing and customer service tools. Tidiou2019s cloud-based AI tool provides up to a 67% resolution rate, freeing up customer support agents, reducing CS costs, and increasing revenue. Tidio was recognized as AI Company of the Year at the Global Business Tech Awards 2025.

Tidio was founded in Poland and has its main headquarters in San Francisco, California, with additional offices in Szczecin and Warsaw, Poland. The company was established in 2013 and has since grown into a global provider of AI-powered customer support solutions, serving over 300,000 businesses worldwide.

Tytus Gou0142as is the founder and CEO of Tidio. Heu2019s been recognized on Forbesu2019 u201c30 Under 30u201d list four times in a row. Gou0142as has overseen Tidiou2019s growth into a globally used customer service platform. Visit his profile on LinkedIn for more.

Yes, Tidio is a legitimate and trusted AI customer support software company founded in 2013 in Szczecin, Poland. It operates under the legal name Tidio LLC, with headquarters in San Francisco, California, and as Tidio Poland sp. z o.o., with additional offices in Warsaw and Szczecin, Poland. The companyu2019s founder and CEO is Tytus Gou0142as. Tidio is trusted by 300,000+ companies, including The Body Shop, Under Armour, Jaguar, and many other major brands. You can find more information about the Tidio company on the About Us page, LinkedIn, Crunchbase, Pitchbook, and ZoomInfo.

As of April 2025, Tidio is rated 4.6/5 on Shopify, 4.8/5 on WordPress.com, 4.8/5 on WordPress.org, 4.7/5 on G2, 4.7/5 on Capterra, 4.7/5 on SoftwareAdvice, 4.7/5 on GetApp, 4.8/5 on Appvizer, 5/5 on Slashdot, 5/5 on SoftwareSuggest, and 9/10 on Info-Tech. Tidio won AI Company of the Year at the Global Business Tech Awards 2025.